CONTACT DETAILS
All the key contacts
TECHNICAL SUPPORT
Technical support of user software, access protocols and exchange services
Opening hours
05:50 — 00:00 (Moscow time, GMT+3) on working days
Email
help@moex.com
TRADING
Issues related to the trading procedures and Trading System operations of trading and clearing members on the following markets:
Commodities Market
+7 (495) 705-9676
Standartised OTC Derivatives Market
otc@moex.com
Debt Market
bonds@moex.com
MAILING ADDRESS
Moscow Exchange office address
13 Bolshoy Kislovsky pereulok, Moscow 125009
MEDIA
Email
pr@moex.com
INVESTORS AND ANALYSTS
Email
ir@moex.com
YOUR ACCOUNT MANAGER
Each trading member is assigned an account manager. To find out the name and contact details of the account manager, please follow the link to the Member's Personal Account
The Personal Account access procedure is described in
Appendix 1 to the Member's Personal Account Manual
Appendix 1 to the Member's Personal Account Manual
Working hours of personal managers
09:00 — 18:00 (Moscow time, GMT+3) Monday-Thursday
09:00 — 16:45 (Moscow time, GMT+3) Friday
Duty manager is available for urgent issues
Working hours of duty managers
18:00 — 20:00 (Moscow time, GMT+3) Monday-Thursday
16:45 — 20:00 (Moscow time, GMT+3) Friday
Email
ClientServices@moex.com
Telephone number
+7 (495) 363-3232
ADMISSION TO TRADING
Consultations on admission to trading on Moscow Exchange.
Russia non-resident clients:
Telephone number
+7 (495) 363-3232
Financial institutions of the Russian Federation:
Telephone number
+7 (495) 363-3232
Other Russia resident clients:
Telephone number
+7 (495) 363-3232
Issues regarding technical access to trading:
Telephone number
+7 (495) 733-9507
ext. 3377
Email
help@moex.com
PUBLIC OFFERING OF SECURITIES
Advisory support to potential issuers of Russian and international securities
LISTING OF SECURITIES
Advisory support to potential issuers of Russian and international securities
Email
listing@moex.com
Issues regarding the admission of securities to trading
+7 (495) 733-9507
ext. 5696
Securities maintenance and issuer control
+7 (495) 733-9507
ext. 5697
Admission of exchange-registered bonds
+7 (495) 733-9507
ext. 5694
Admission of foreign securities
+7 (495) 733-9507
ext. 5693
ELECTRONIC DOCUMENT INTERCHANGE SOLUTIONS
Sales of CA services and technical support for EDI
(encryption, keys, certificates):
Email
pki@moex.com
Telephone number
+7 (495) 733-9507
ext. 1110
Execution of documents to connect to the EDI:
Apply
Feedback form
Telephone number
+7 (495) 733-9507
ext. 3555
Sales of EDI services (Universal File Gateway, EDC Client, OTC Client):
Email
help@moex.com
Telephone number
+7 (495) 733-9507
ext. 3555
MARKET DATA AND IT SERVICES
Advisory support to potential issuers of Russian and international securities
Advisory support to trading members, their clients and issuers regarding purchasing IT and information and analytical services
itsales@moex.com
IT and market data quality issues
data@moex.com
Indices and benchmarks
index@moex.com
ADVERTISING ON MOEX SITES
We can place your banner on the main page of MOEX website or in any other section.
Email
media@moex.com
Telephone number
+7 (495) 733-9507
ext. 1110