TECHNICAL SUPPORT

Technical support of user software, access protocols and exchange services

Opening hours
05:50 — 00:00 (Moscow time, GMT+3) on working days

TRADING

Issues related to the trading procedures and Trading System operations of trading and clearing members on the following markets:

Repo and deposits
+7 (495) 705-9650 repo@moex.com
Commodities Market
+7 (495) 705-9676
Standartised OTC Derivatives Market
otc@moex.com
Debt Market
bonds@moex.com

MAILING ADDRESS

Moscow Exchange office address
13 Bolshoy Kislovsky pereulok, Moscow 125009

MEDIA

Email
pr@moex.com

INVESTORS AND ANALYSTS

Email
ir@moex.com

YOUR ACCOUNT MANAGER

Each trading member is assigned an account manager. To find out the name and contact details of the account manager, please follow the link to the Member's Personal Account

The Personal Account access procedure is described in
Appendix 1 to the Member's Personal Account Manual
Working hours of personal managers
09:00 — 18:00 (Moscow time, GMT+3) Monday-Thursday
09:00 — 16:45 (Moscow time, GMT+3) Friday

Duty manager is available for urgent issues

Working hours of duty managers
18:00 — 20:00 (Moscow time, GMT+3) Monday-Thursday
16:45 — 20:00 (Moscow time, GMT+3) Friday
Telephone number
+7 (495) 363-3232

ADMISSION TO TRADING

Consultations on admission to trading on Moscow Exchange.

Russia non-resident clients:

Telephone number
+7 (495) 363-3232

Financial institutions of the Russian Federation:

Telephone number
+7 (495) 363-3232

Other Russia resident clients:

Telephone number
+7 (495) 363-3232

Issues regarding technical access to trading:

Telephone number
+7 (495) 733-9507 ext. 3377

PUBLIC OFFERING OF SECURITIES

Advisory support to potential issuers of Russian and international securities

LISTING OF SECURITIES

Advisory support to potential issuers of Russian and international securities

Issues regarding the admission of securities to trading
+7 (495) 733-9507 ext. 5696
Securities maintenance and issuer control
+7 (495) 733-9507 ext. 5697
Admission of exchange-registered bonds
+7 (495) 733-9507 ext. 5694
Admission of foreign securities
+7 (495) 733-9507 ext. 5693

ELECTRONIC DOCUMENT INTERCHANGE SOLUTIONS

Sales of CA services and technical support for EDI
(encryption, keys, certificates):

Email
pki@moex.com
Telephone number
+7 (495) 733-9507 ext. 1110

Execution of documents to connect to the EDI:

Telephone number
+7 (495) 733-9507 ext. 3555

Sales of EDI services (Universal File Gateway, EDC Client, OTC Client):

Telephone number
+7 (495) 733-9507 ext. 3555

MARKET DATA AND IT SERVICES

Advisory support to potential issuers of Russian and international securities

Advisory support to trading members, their clients and issuers regarding purchasing IT and information and analytical services
itsales@moex.com
IT and market data quality issues
data@moex.com
Indices and benchmarks
index@moex.com

ADVERTISING ON MOEX SITES

We can place your banner on the main page of MOEX website or in any other section.

Find out more