FAQ

1. Hardware and basic requirements

1. 1.1. Where is my equipment located?

   The Client equipment is hosted in a specialized controlled Data Center facility in close proximity to the Exchange`s trading engine. This allows the lowest latency order confirmation and market data.

1. 1.2. What is the Data Center address?

   Exchange Data Center DataSpace1 is located at: 11 building 9 Sharikopodshipnikovskaya Str Moscow 115088
   Disaster recovery site M1 is at 125 Varshavskoe shosse Moscow 117587. Co-location service is not provided there.

1. 1.3. What equipment is eligible for co-location?

   The following types of equipment are eligible: servers, network equipment and storage systems.

1. 1.4. What are equipment and fixings measurements?

   Equipment measurements must be compatible with standard 19" rack installation (measured 600 x 1000, 48 units of which 42 units are available for installing equipment) and should be equal to one or more standard units.
   Rack mount kit for standard rack is required.

1. 1.5. Is certification required?

   Equipment measurements must be compatible with standard 19" rack installation (measured 600 x 1000, 47 units) and should be equal to one or more standard units.
   Rack mount kit for standard rack is required.

1. 1.6. What power supply type is supported?

   Client equipment must have two power supplies in reserve mode (1+1).
   Voltage: 220V, 50Hz.
   Outlets: PDU IEC C14.

1. 1.7. Is remote administration system required?

   Remote administration systems (such as HP ILO Advanced, IBM RSA, DELL DRAC, etc.) are strictly required in case of per-unit co-location and are recommended in case of per-cabinet co-location.

1. 1.8. What types of equipment is restricted for co-location?

   1. with non-standard electric power supply type;
   2. with unauthorized modification marks, including power supply;
   3. with wireless modules (any type);
   4. with video and audio recording modules;
   5. damaged or defective equipment;
   6. equipment that does not meet the Data Center operational requirements. This includes equipment with one power supply module, servers without controlling port or network devices using a protocol other than BGP.

1. 1.9. Are there any limitations for the number of hosted units?

   The space for co-located equipment is limited. To avoid any possible rejections, please discuss co-location service for every unit of equipment with the Exchange representatives (especially with respect to large volumes of equipment or multi-unit servers).

1. 1.10. What are co-location options?

   We have two options: per unit or per cabinet.
   In case of per unit co-location, the client shall pay for each unit occupied by the equipment.
   In case of per cabinet co-location, the client shall pay for the whole rack regardless the number of units occupied by the equipment.

1. 1.11. Can we install two-, three-, or multi-unit equipment?

   Yes, if there is space available. The price for such placement would be equal to per-unit charge multiplied by 2, 3, etc.

1. 1.12. Are there any power limitations?

   Yes, the power for co-located equipment is limited.
   In case of per unit co-location, the power is limited to 500 W per one power supply unit.
   In case of per cabinet co-location, the power is limited to 6 kW per rack.

1. 1.13. How is power limit calculated for per unit co-location?

   The limit is based on standard server power supply specifications.

1. 1.14. Is it possible to install a server with power supplies over 500 W?

   Yes it is possible but up to 6kW. For servers with capacity from 501W to 1000W per one power supply unit, the standard charge is multiplied by 2; for servers with capacity from 1001W to 1500W per one power supply unit, the standard charge is multiplied by 3, etc.

1. 1.15. How many units are in the standard rack?

   In case of per cabinet co-location, the whole rack is provided to the client.
   Our standard racks contain 48 units; 42 of them are available for equipment. Upper three units No. 46-48 and three units No. 24-26 in each rack are reserved for the Exchange trading infrastructure, so the remaining 42 units can be utilized by the client equipment. The rack contains organizers and PDU, which, depending on the equipment measurements may hinder the installation into separate units, which means the accessible capacity of the rack may be less than 44 units.
   The main rack limitation is the power consumption. Total power consumed by the client equipment in the rack cannot exceed 6 kW.
   
   Section for clients located their equipment in the PROXIMITY zone at DataSpace1
   
   Is it true that power is limited to 2.5 kW per rack versus 5 kW specified in the agreement? What does the following provision of the operating instructions mean: "The Client must not exceed 40% of the maximum allowed load established by the producer of the Client's equipment"?

   A rack with 5 kW power supply means that its maximum actual power is 2*2.5 kW upon balanced consumption from two power legs, or 5 Kw upon consumption from one leg. In both cases, the client is given 5 kW as set forth in the agreement.  

1. 1.16. Are there any restrictions pertaining to how we run cables? Can we run over the top of rack? Can they be run under the floor between racks? Are there pass-through windows between the racks?

   All cable systems have been configured already at DataSpace1. Only switching in dedicated marshalling cabinet is required to combine racks within the colocation zone. Running cables over the top of racks is allowed only by authorised MOEX support representatives. No other cabling scheme is allowed.

1. 1.17. Do you have cage nuts and miscellaneous accessories needed for an installation?

   Fixing elements (nuts and bolts) compatible with racks are provided by the Exchange.

1. 1.18. Do you supply cables or are we responsible for it?

   We provide cables to connect to the exchange networks connectivity. Cables interconnecting client equipment within the rack should either be supplied by the client or can be provided by us per additional request.

1. 1.19. Do you supply power cables? If not are there any specific requirements that we must adhere to?

   The client equipment must contain power cable kit. We can provide standard power cables per client request (if you need non-standard cables, please contact us beforehand so we could check availability).

1. 1.20. Can we take pictures inside the data center of our rack? If not, can you take pictures for us?

   You can take pictures only to the extent of the cabinet rented.

2. Network connectivity

1. 2.1. What networks are available for connection from the co-location facility?

   By using the co-location facility, you can connect to trading in both production, simulated and testing trading environments, to the Internet, to the certified NSP channels and connection to other clients' equipment located in the co-location zone.

1. 2.2. Why do I need to order connectivity service through NSP?

   Connectivity through an NSP is necessary if a client needs enhanced server connectivity quality and reliability, for example, when connecting via a point-to-point leased line. If quality and reliability delivered by the Internet is at a sufficient level, it would be better to connect via the Internet.    

1. 2.3. What are connectivity options for Exchange trading infrastructure?

   You can establish one or several connections to the Exchange network (including connections from one equipment unit); each connection is established through the pair of links with 100Mbit/s, 1Gbit/s or 10Gbit/s bandwidth.

1. 2.4. Is it possible to connect my network appliances to the Exchange network?

   Yes, you are allowed to connect network appliances to 10 Gbit/s trading ports. In this case, L3 network interface and BGP enabled devices are required. 

1. 2.5. Can I use my switch for connections to the Exchange at 1 GBit/s?

   This is possible in case your network device does not support 10 Gbit/s.
   In this case, our ports are with 10 Gbit/s and the fee charge applies as if your speed is 10 Gbit/s.

1. 2.6. Can I install my dedicated access server (Gateway, FORTS access server) in the co-location zone?

   No.

1. 2.7. How is the connection redundancy ensured?

   Every connection to the Exchange network is established over the pair of links in redundant mode. On the Exchange side, connection ports are on different network devices. LACP (IEEE 802.3ad) is used for back-up connectivity for servers; BGP is used for back-up connectivity for network devices.
   In order to ensure fault tolerant connectivity on the client's side, we recommend that the client connects via two different network devices.

1. 2.8. How are servers connected to the trading networks?

   Every connection (ports pair) supports trunk configuration (IEEE 802.1q) and contains one or several VLANs for service access: transactions, FIX/FAST FeedA, FIX/FAST FeedB, etc. Internet connectivity is provided via a separate pair of ports.

1. 2.9. How is equipment linked to a NSP? Do I need to pay extra for NSP equipment co-location service when I order NSP connectivity?

   Network service providers certified by the Moscow Exchange install their network equipment at the co-location zone by themselves in certain racks. Once the client orders connectivity service from the NSP, the provider gives a port on its equipment that is linked to a port on the client equipment. No additional payment for NSP co-location is required.
   Note: The client should sign on its own a dedicated channel service agreement with the chosen NSP.

1. 2.10. Does the Exchange add port forwarding rules and configure access lists on its network equipment for the co-located equipment?

   Yes.

1. 2.11. What are the technical requirements for 1 Gbit/s connections?

   Cable type: UTP Cat6.
   Connector type: RJ45
   Supported bandwidth: 1 Gbit/s.
   Connection of the clients' network devices is not allowed (while connection of servers is permitted).

1. 2.12. What are the technical requirements for 10Gbit/s connections?

   Supported cable types: multi-mode optical fiber (10 Gbit/s or 1 Gbit/s).
   Supported connector types: SFP+/10GBASE-SR(10 Gbit/s).
   Supported bandwidth: 1 Gbit/s, 10 Gbit/s.
   Clients' BGP network devices are allowed for 10Gbit/s connections.

1. 2.13. What are the technical requirements for 1 Gbit/s connections to Exchange testing environment for network devices?

   Supported cable types: multi-mode optical fiber (10 Gbit/s or 1 Gbit/s).
   Supported connector types: SFP/1000BASE-SX and SFP/1000BASE-LX (1 Gbit/s).
   Supported bandwidth: 1 Gbit/s.
   Clients' BGP network devices are allowed for 1 Gbit/s connections.

1. 2.14. What Exchange services are available for co-located systems?

   Co-located systems are eligible for accessing all ASTS and FORTS markets over the Exchange services such as API (ASTS Bridge, PlazaII), TWIME, FIX/FAST.

1. 2.15. How to receive extra IP addresses?

   You need to order the service allowing extra IP addresses.

1. 2.16. Is it possible to access my equipment over the Internet?

   Internet connectivity is provided via separate pairs of ports (two ports per connection) in the network group mode with back-up facility. Connection to 100Mbit/s, 1Gbit/s or 10Gbit/s ports is possible with bandwidth capped at 100Mbit/s. One port is used to connect network devices interfaces (mgmt ports).  

1. 2.17. Do you provide an Internet external address if we order the Internet access services?

   Yes, we provide an external address within the 85.118.176.0/21 address space.

1. 2.18. Is there any protection against DDOS attacks or port scans?

   We restrict by default any network access to your equipment, however, we can whitelist specific addresses/ports upon your request. We don`t have any other specific protection against DDOS attacks or port scans.

1. 2.19. Do you reserve Internet connections (for example, via BGP protocol)?

   Yes, external connections over the Internet are automatically reserved via BGP protocol: the route for reserved connection is selected automatically based on channel availability and load balancing.

1. 2.20. Can I organise external connection over the Internet through specific NSP?

   It is possible. Please select NSP from the list of Moscow Exchange certified providers and order "NSP connectivity" service.

3. Customer support and remote assistance

1. 3.1. Do you offer remote hands assistance to fix any problems? What is your Time to Repair? Is there any cost?

   Remote hands service is possible. You will need to provide your hardware configuration and connectivity scheme so we could check on the manufacturer requirements and provide SLA for you.

1. 3.2. During what hours will someone be available for assistance? Do you have someone available in case of emergencies?

   Our engineer on duty is available from 9 am-8 pm MSK on working days. Emergency duties include basic tasks, i.e. server reboot, disk replacement, etc.

1. 3.3. Who is in charge of installing our hardware in the rack and connecting it to the power and data networks?

   If you order a per-unit co-lo service, our engineer is responsible for equipment installation and cabling. In case of per-cabinet co-location, you may arrange equipment installation and cabling on its own or elect a service from our engineer. However, only our engineer is allowed to cable your equipment to the Exchange network. The equipment connectivity and installation scheme must be preliminary approved by the Moscow Exchange.

1. 3.4. How can we contact the Exchange team if necessary?

   You can email us by using email addresses specified in the agreement; call your account manager or the Exchange's technical support service.

1. 3.5. How do we request assistance?

   Assistance request should be sent to colo@moex.com.

1. 3.6. How many people can access a rack at one time?

   The maximum number of client representatives accessing the rack at the same time is two.

1. 3.7. How do we go about getting access to our rack? Will we need to submit a ticket?

   The client shall send a request to Moscow Exchange at colo@moex.com stating the purpose, estimated date and time of visit to the DC (at least three hours before the visit to the DC). The request should contain the list of planned activities with the Client`s equipment, full names of the individuals to be engaged in the activities on the Client`s behalf. Non-resident customers must also provide scan copies of their IDs and valid visas (except for non-visa nationals for Russia`s immigration purposes) no later than 48 hours before the visit (excluding weekends and Russian public holidays) and provide original documents while visiting the DC.

1. 3.8. Can a private user order the co-location service and trade through direct market access?

   You can sign an agreement with the exchange for co-location service as a private user, but you will not be able to connect to trading in this capacity. You can contact your broker to receive access to trading, if possible.
   If you only seek receiving market data from the Exchange markets, you can sign the agreement with the Exchange as the private user. For more information, please contact your account manager.