FAQ

1. Hardware and basic requirements

  1. 1.1. Where is my equipment located?
  1. 1.2. What is the Data Center address?
  1. 1.3. What equipment is eligible for co-location?
  1. 1.4. What are equipment and fixings measurements?
  1. 1.5. Is certification required?
  1. 1.6. What power supply type is supported?
  1. 1.7. Is remote administration system required?
  1. 1.8. What types of equipment is restricted for co-location?
  1. 1.9. Are there any limitations for the number of hosted units?
  1. 1.10. What are co-location options?
  1. 1.11. Can we install two-, three-, or multi-unit equipment?
  1. 1.12. Are there any power limitations?
  1. 1.13. How is power limit calculated for per unit co-location?
  1. 1.14. Is it possible to install a server with power supplies over 500 W?
  1. 1.15. How many units are in the standard rack?
  1. 1.16. Are there any restrictions pertaining to how we run cables? Can we run over the top of rack? Can they be run under the floor between racks? Are there pass-through windows between the racks?
  1. 1.17. Do you have cage nuts and miscellaneous accessories needed for an installation?
  1. 1.18. Do you supply cables or are we responsible for it?
  1. 1.19. Do you supply power cables? If not are there any specific requirements that we must adhere to?
  1. 1.20. Can we take pictures inside the data center of our rack? If not, can you take pictures for us?

2. Network connectivity

  1. 2.1. What networks are available for connection from the co-location facility?
  1. 2.2. Why do I need to order connectivity service through NSP?
  1. 2.3. What are connectivity options for Exchange trading infrastructure?
  1. 2.4. Is it possible to connect my network appliances to the Exchange network?
  1. 2.5. Can I use my switch for connections to the Exchange at 1 GBit/s?
  1. 2.6. Can I install my dedicated access server (Gateway, FORTS access server) in the co-location zone?
  1. 2.7. How is the connection redundancy ensured?
  1. 2.8. How are servers connected to the trading networks?
  1. 2.9. How is equipment linked to a NSP? Do I need to pay extra for NSP equipment co-location service when I order NSP connectivity?
  1. 2.10. Does the Exchange add port forwarding rules and configure access lists on its network equipment for the co-located equipment?
  1. 2.11. What are the technical requirements for 1 Gbit/s connections?
  1. 2.12. What are the technical requirements for 10Gbit/s connections?
  1. 2.13. What are the technical requirements for 1 Gbit/s connections to Exchange testing environment for network devices?
  1. 2.14. What Exchange services are available for co-located systems?
  1. 2.15. How to receive extra IP addresses?
  1. 2.16. Is it possible to access my equipment over the Internet?
  1. 2.17. Do you provide an Internet external address if we order the Internet access services?
  1. 2.18. Is there any protection against DDOS attacks or port scans?
  1. 2.19. Do you reserve Internet connections (for example, via BGP protocol)?
  1. 2.20. Can I organise external connection over the Internet through specific NSP?

3. Customer support and remote assistance

  1. 3.1. Do you offer remote hands assistance to fix any problems? What is your Time to Repair? Is there any cost?
  1. 3.2. During what hours will someone be available for assistance? Do you have someone available in case of emergencies?
  1. 3.3. Who is in charge of installing our hardware in the rack and connecting it to the power and data networks?
  1. 3.4. How can we contact the Exchange team if necessary?
  1. 3.5. How do we request assistance?
  1. 3.6. How many people can access a rack at one time?
  1. 3.7. How do we go about getting access to our rack? Will we need to submit a ticket?
  1. 3.8. Can a private user order the co-location service and trade through direct market access?